Thermo Fisher Scientific · Singapore
Other
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
At Thermo Fisher Scientific team, you’ll discover impactful work, innovative thinking and a culture dedicated to working the right way, for the right reasons - with the customer always top of mind. The work we do matters, like helping customers find cures for cancer, protecting the environment, making sure our food is safe and delivering COVID-19 solutions.
As the world leader in serving science, with the largest investment in R&D in the industry, our colleagues are empowered to realize their full potential as part of a fast-growing, global organization that values passion and unique contributions. Our commitment to our colleagues across the globe is to provide the resources and opportunities they need to make a difference in our world while building a fulfilling career with us.
Our Medical Communications team works to improve patient health by supplying high-quality medical information services on behalf of our customers to patients, healthcare providers and stakeholders. We manage medical information inquiries, document adverse events and product complaints, support product launches and help customers set up successful medical communications operations in a complex, global environment.
Office Location: Seven/NEO Building, Bonifacio Global City, Taguig City, Philippines
Work Shift Schedule: Night Shift (US business hours)
Work Setting: Hybrid; 1 to 3 days a week on-site (after training period)
Training Period: Depending on your assigned program, training may span 10 to 16 weeks, and you will be required to report on-site, 5 days a week during this time.
Discover Impactful Work:
As Medical Information Specialist, you will have 2 main responsibilities. First, is providing medical and technical information to healthcare providers and patients regarding the drugs or products of our client. So, you might answer inquiries about dosage, formulation, counter indication, any listed side effects. And for the second part, you will be receiving adverse event reports. So, if a patient developed an adverse reaction to the drug, you will be the one to collect information such as the symptoms, patient’s profile, when was the drug injected or consumed and create a report and forward it to the case processing team.
Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.
Analyzes caller’s questions to formulate an accurate and concise response using client approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
Maintains detailed knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries
Bachelor's Degree Graduate in any Life Science or Healthcare related Courses (i.e. Pharmacy, Nursing, Medical Technology, Biology, etc.)
Fresh Graduates are welcome to apply.
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).
Previous experience in medical information services, patient or healthcare professional interaction and/or contact center customer support is preferred and considered an advantage.
Some countries may require a health care professional degree or medical information experience.
Excellent verbal and written communication skills
Excellent English language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required
Proficient computer and keyboarding skills
Good interpersonal skills
Ability to work independently as well as part of a team.
Ability to interpret client provided complex medical and technical information
Organizational and time management skills
Ability to maintain a positive and professional demeanor in meaningful circumstances
Thermo Fisher Scientific values the health and well-being of our employees. We support and encourage individuals to build a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:
Ability to access and use a variety of computer software developed both in-house and off-the-shelf
Ability to communicate information and ideas of others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences
Frequently interacts with others to acquire or relate information to diverse groups.
Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Requires multiple periods of driven concentration
Constant interaction with clients/associates required
Daily exposure to high pressure, intense concentration needed
Rotating shifts may be required.
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!