Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
Job Summary
The Sr Staff Architect, Software serves as a senior technical authority responsible for the architecture, design, customization, integration, and operational stability of a global SAP Cloud for Customer (C4C) platform supporting enterprise-wide customer relationship management processes. This role requires deep, specialized knowledge of SAP cloud technologies, enterprise software architecture, and complex system integrations. The position involves advanced technical decision-making, system design governance, and long-term platform strategy and requires at minimum a bachelor's degree in a specialized technical field.
Primary Duties and Responsibilities
- Act as a senior staff architect for the SAP Cloud for Customer (C4C) platform, defining solution architecture, technical standards, and best practices for a global enterprise implementation.
- Lead and develop a small team with mixed skills, providing direction and fostering technical excellence across diverse competencies.
- Mentor and develop team members, building their technical capabilities and supporting their professional growth within the SAP C4C ecosystem.
- Coordinate cross-functional team activities, ensuring alignment between technical teams, business stakeholders, and IT functions.
- Provide leadership in architectural reviews and design sessions, guiding technical decision-making and ensuring adherence to best practices.
- Design complex SAP C4C customizations and extensions using SAP Cloud Application Studio (SDK), including custom business objects, workflows, scripts (ABSL), and UI adaptations.
- Architect and oversee integrations between SAP C4C and other enterprise systems such as SAP S/4HANA, SAP ECC, SAP CPI, and third-party applications using REST, SOAP, OData services, and middleware technologies.
- Evaluate business requirements and translate them into scalable, secure, and high-performance technical designs aligned with enterprise architecture standards.
- Lead root cause analysis and resolution of highly complex production issues involving SAP C4C custom developments, integrations, and data flows.
- Provide architectural oversight for SAP C4C releases, upgrades, and enhancements, ensuring continuity of custom developments and integrations.
- Collaborate with global IT teams, functional leads, and business stakeholders to align SAP C4C architecture with enterprise CRM and digital transformation strategies.
- Produce and maintain detailed technical documentation, design specifications, and operational procedures for the SAP C4C platform.
REQUIREMENTS:
Education Requirements
- Bachelor's degree (or higher) in Computer Science, Software Engineering, Information Systems, Engineering, or a closely related technical field.
Experience Level
- Minimum 5+ years of progressively responsible experience in enterprise software development, SAP CRM/C4C solutions, or related SAP cloud technologies.
- Demonstrated long-term involvement in the design, support, and evolution of a mission-critical enterprise system.
- Proven experience in team leadership with responsibility for managing direct reports.
Technical Qualifications
- Advanced, expert-level knowledge of SAP Cloud for Customer (C4C) architecture, configuration, and extensibility.
- Strong expertise in enterprise system integration, including SAP CPI, REST/SOAP APIs, OData services, and cloud integration patterns.
- Deep understanding of enterprise CRM business processes, including sales, service, customer master data, and customer engagement workflows.
- Experience architecting and supporting global, multi-region SAP environments with complex business and technical requirements.
- Ability to independently design and evaluate software architecture solutions requiring advanced theoretical and practical knowledge.