Director of Product Management Enterprise

Sales & BusinessTechnologyHybridFull Timeposted 4mo ago

At Trackforce, we are transforming physical security operations that are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection.

We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact.

At Trackforce, we operate in both hybrid and remote models, offering flexibility to balance in‑office collaboration with WFH. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.

Position: Director of Product Management Enterprise

Location: Montreal, Canada (Hybrid 3 days/week preferred) or US, remote

Position Type: Full-time

Position Summary

Trackforce is seeking a Director of Product Management to own and scale its enterprise product strategy—the company’s primary growth engine. This leader will drive the vision, roadmap, and execution across Command Center, corporate security, GRC Cartridges, and the MCP integration platform, positioning Trackforce as the embedded security intelligence layer within Fortune 2000 SOCs.

You will lead and develop a team of Product Managers while delivering modular, API-first enterprise capabilities that unlock new market expansion. This role blends strategic ownership with disciplined execution—driving rapid MVP delivery in 6-week cycles, advancing an open integration ecosystem (AI/SIEM/SOAR), and ensuring every product investment is tied to measurable revenue, NRR, and enterprise deal acceleration.

Partnering closely with Engineering, Sales, and executive leadership, you will shape go-to-market strategy, lead Customer Advisory Board insights into product direction, and engage directly with F500 security leaders and CISOs. Success requires strong technical fluency, enterprise SaaS experience, and a proven ability to build and scale platform products in high-growth environments.

Key Responsibilities

Strategy & Vision

Define and execute the enterprise product strategy: GRC Cartridges, MCP service layer, alarm triage, and corporate security platform

Own the enterprise go-to-market product narrative — position Trackforce as the embedded security intelligence layer inside F2000 SOCs

Lead Customer Advisory Board engagement — translate enterprise buyer needs into validated product bets

Drive the 'Explore' side of the Defend/Expand/Explore strategic framework (20% of roadmap capacity)

Team Leadership

Manage and develop 2-3 PMs: PM Command Center, PM Enterprise/GRC, and Sr. PM Platform & APIs

Evaluate team members against clear deliverables and success criteria during test periods

Hire and onboard new PMs as the enterprise portfolio grows

Establish dual-track agile practices across the enterprise product team

Execution & Delivery

Own enterprise MVP delivery within 6-week timeboxes — scope shrinks to fit, deadlines never move

Drive the MCP integration platform — the open service layer that lets customers connect their own AI/SIEM/SOAR tools

Partner with engineering to deliver the Cross-Platform Data Lake and unified API

Own enterprise P&L awareness — tie every roadmap investment to measurable revenue and expansion outcomes

Stakeholder Management

Engage directly with F500 security directors and CISOs to drive enterprise deal cycles

Partner with Sales on enterprise cross-sell ($8M identified opportunity)

Collaborate with VP Product on quarterly ring-fence reviews — adjust Defend/Explore split based on NRR

Report on enterprise roadmap progress, risks, and trade-offs to executive leadership

Qualifications

10+ years of product management experience in B2B SaaS or enterprise software

5+ years leading and developing product managers

Demonstrated track record of building and shipping enterprise-grade platforms (APIs, integrations, multi-tenant architecture)

Experience with enterprise sales cycles ($100K+ ACV) and direct engagement with C-level security buyers

Strong technical fluency — comfortable with API design, data architecture, and platform strategy

Experience with dual-track agile, continuous discovery, and rapid experimentation

Consulting background or experience working with Fortune 500 stakeholders is a strong plus

Preferred Qualifications

Domain experience in physical security, corporate security technology, or adjacent verticals

Experience at a PE-backed or high-growth SaaS company navigating multi-product portfolio consolidation

MBA or advanced degree

Experience building open platform / integration marketplace products

Familiarity with GRC (Governance, Risk, Compliance) workflows

Our office is now located at 2020 Blvd Robert‑Bourassa, Suite 2000, Montreal, QC H3A 2A5, offering a more central and easily accessible workspace.

Benefits We Offer

· Hybrid and flexible work model

· Three weeks of vacation starting in your first year

· Paid sick days & family obligation days

· Comprehensive health & dental coverage from Day 1

· 24/7 telemedicine access

· Mental health & wellness support

· Life insurance, AD&D, long term‑ disability & critical illness coverage

· RRSP & DPSP with employer matching

· Employee referral bonus

· Paid volunteer day & recognition programs

#LI-Hybrid

At Trackforce, we are committed to providing an inclusive, respectful, and discrimination‑free workplace. We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal opportunity employer in all locations where we operate.