Product Marketing Manager I Viator
About Tripadvisor
The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.
This role owns key aspects of commercial strategy, go-to-market, and narrative for how Viator grows value across its supply organisation — shaping strategy alongside Commercial and Product teams, not just executing it, and turning that strategy into positioning and enablement that suppliers understand, trust, and act on. It sits at the intersection of commercial strategy, product, and supplier-facing marketing, and is accountable for making sure Viator's most important supply-side initiatives are right, and that they land with operators, not just internally.
The strength of any supply-side initiative starts with whether the strategy behind it is right — and that requires someone close enough to the evidence to shape it, not just market it after the fact. This role brings senior commercial marketing capability that can build strategy, ground it in original research, and carry it through to execution that lands with operators.
Job Location: Hybrid
This role is a hybrid position in London, UK. Travel to company offices is expected 1-2 days per week.
Key Responsibilities
- Strategy Development: Build strategy and identify key initiatives to enable us to meet our company goals - bringing a point of view on what Viator should do next and why, backed by evidence rather than assumption.
- Independent Research & Insight: Run research into supplier behaviour, needs, and market dynamics - designing and conducting the work directly rather than relying solely on other teams' output and use it to shape strategy before it's built.
- Product Roadmap Influence: Work as a key partner with product, using supplier insight and data to actively guide what gets built and prioritised.
- Commercial GTM Ownership: Take supply-side commercial strategy such as pricing, promotions, incentive structures, new programs and turn it into positioning and launch plans that suppliers act on, from first announcement through adoption.
- Supplier Growth Strategy: Partner with Commercial teams to translate operator insight into marketing and product initiatives that measurably grow supplier earnings and engagement.
- Lifecycle & CRM Strategy: Shape supplier lifecycle CRM programs so that engagement, retention, and reactivation efforts stay aligned to what's commercially important right now.
- Initiative Launch & Rollout: Lead the end-to-end rollout of major supply-side initiatives - sequencing, localisation where relevant, and adapting positioning and enablement to what actually works for the operators it's aimed at, rather than exporting a single playbook.
- Competitive & Market Intelligence: Track how competitors win and retain supply, and turn that into a sharper Viator offering.
Skills and Experience
- 8+ years in product marketing, with experience owning commercial or GTM strategy
- Experience influencing product roadmap as a peer to product teams, backed by evidence.
- Strong grasp of two-sided marketplace dynamics.
- Comfortable working directly with data science/analytics and core metrics.
- Sharp GTM and positioning craft — turns ambiguous strategy into messaging people act on.
- Experience across more than one stage of a supplier/partner lifecycle.
- Excellent written and verbal communication
What We Offer
- Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
- “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
- Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
- Donation matching. Give back? Give more! We match qualifying charitable donations annually.
- Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
- Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
- Travel perks. We believe that travel is employee development, so we provide discounts and more.
- Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
- Health benefits. We offer great coverage and competitive premiums.
- Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.
Our Cultural Pillars:
Traveler first
We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.
Execution is our edge
We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.
We succeed together
The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.
If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!