Company Description
Service Measure (SM) is a field data collection company founded in 2013 in New York.
We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges.
Role Summary
Leads high-performing teams to meet business objectives and promote client satisfaction, excellence, and collaboration.
Responsibilities
- Lead and encourage the different teams to achieve business objectives and accelerate organizational growth.
- Develop and implement initiatives and partnerships that align with business goals.
- Supervise the implementation of efficient business practices to ensure excellence and continuous improvement at all levels.
- Develop management protocols and accountability systems to ensure timely execution of operational strategies.
- Act as the primary liaison for client relations, ensuring outstanding service and satisfaction across all interactions.
- Build and maintain professional relationships with clients, distributors, and vendors, targeting a high client happiness.
- Proactively deliver on client expectations by aligning internal teams’ performance and efficiency with client goals.
- Facilitate collaboration among department heads, partners, and delivery teams to develop a unified approach toward achieving corporate objectives.
Skills & Qualifications
- 5+ years of managerial experience in a dynamic, high-paced operations environment.
- Proficiency in using modern technology platforms, data analytics software, and tools to streamline operations and improve efficiency!
- Consistent track record to manage and develop high-performance teams in fast-paced, evolving settings.
- Expertise in managing large-scale production operations!
- Strong analytical capabilities with sophisticated knowledge of Lean, Six Sigma, Kaizen, and DMAIC methodologies.
- Demonstrated success in driving business growth and achieving key performance indicators.
- Strong oral and written communication skills tailored to various audiences, including executive level partners.
- Exceptional ability to collaborate with senior management, client representatives, and cross-functional teams to deliver effective strategies and solutions
Education
- Bachelor’s degree in Business Administration, or a related field. An equivalent combination of relevant education and professional experience will also be considered.
- MBA or advanced degree is strongly preferred.