Role Summary
We are seeking an experienced Training Manager to lead and govern the Training & Policy initiatives for our field operations, with a strong preference for candidates with a background in digital operations and autonomous vehicle driving operations. The ideal candidate will possess strategic and operational capabilities to manage end-to-end training programs, team governance, content development, and client interfacing.
Key Responsibilities:
- Oversee the training function across multiple locations and ensure compliance with training standards.
- Manage LMS processes including enrollments, completions, and training calendar coordination.
- Conduct training need analysis; identify gaps and build tailored documentation (SOPs, Playbooks, Checklists, etc.).
- Collaborate with operations to address quality issues and learning gaps.
- Drive interventions for both new hires and tenured staff through focused training plans.
- Monitor field practices and safety standards and implement corrective actions.
- Track and analyze training feedback, PKT outcomes, and attrition rates.
- Oversee policy management including creation, updates, and dissemination.
- Ensure policy accuracy and support trainers in adopting best practices in content development.
- Review and provide feedback on change management content.
- Facilitate the identification and closure of policy gaps.
- Lead a team of trainers and policy points-of-contact.
- Conduct regular performance reviews and developmental sessions.
- Ensure proper work allocation, resource utilization, and adherence to attendance protocols.
- Maintain and audit team performance records, scorecards, and trackers.
- Mentor and coach team members towards achieving key results.
- Serve as the primary client liaison for all training and policy-related discussions.
- Translate client requirements into actionable plans and ensure deliverables are met.
- Represent the team in client reviews, presentations, and site shadows.
Qualifications:
- Bachelor’s degree in a relevant field (Master’s preferred).
- 10+ years of experience in training management, preferably in digital field operations or autonomous vehicle environments.
- Proven ability to manage training schedules, resources, and teams across locations.
- Strong understanding of quality management and process improvement.
- Experience in LMS platforms, content creation, and client-facing roles.
- Willingness to travel frequently across locations.
Skills & Competencies:
- Leadership & Team Management
- Process & Policy Governance
- Training Need Analysis
- LMS & Documentation Management
- Communication & Client Handling
- Analytical Thinking & Problem Solving