Role Overview:
We are seeking a detail-oriented and tech-savvy Operations Support Specialist to join our team. This role involves hands-on work with hardware and software tools to collect, process, and manage operational data. The ideal candidate will have strong organizational and communication skills, a proactive mindset, and the ability to adapt in dynamic environments.
Key Responsibilities:
- Accurate and timely collection, extraction and processing of data using proprietary software.
- Installing and testing hardware (requires use of technical/installation equipment).
- Identify and troubleshoot recurring problems and work with team to make improvements
- Raise dependencies and risks when performing operations
- Support device inventory maintenance and setup and prepare devices for operations
Minimum requirements:
- Ability to work both independently and within a team
- Ability to efficiently plan, document, and communicate status on projects.
- Strong verbal and written English communication skills with the ability to communicate cross-functionally with local and Global teams/stakeholders
- Ability to navigate ambiguity and make quick course corrections when necessary
- Aptitude for learning new technologies
- Strong organizational skills and superior attention to detail
- Strong analytical and problem-solving skills
- Ability to meet deadlines and schedules and be accountable
- Willingness and ability to travel within city limits as well as in the region
- Ability to work on feet for several hours and in indoor/outdoor environments during all types of weather (up to 10 miles per day)
- Clean driving record and a valid Driver’s License
Preferred Qualifications:
- BA or BS degree or equivalent practical experience.
- Experience using Android, iOS, or in-development tools, Familiarity with Mobile & web technologies