Role Objective
The team works on keeping map data accurate and updated based on real-world changes. The work includes reviewing issues submitted by map users and testing location results shown in web search and map platforms.
The Mapping City/Country Expert supports transit and mapping data quality by providing local market expertise and improving city and country-level data accuracy.
Responsibilities – City Expert
- Communicate with internal teams and external partners to support project goals
- Create city-level transit data policies based on local market needs and regulations
- Identify user expectations, data gaps, and transit-related issues
- Improve transit data models using local knowledge of transportation systems
- Validate and review updated transit data
- Edit and maintain different types of transit data
- Resolve complex mapping and transit data issues
- Support Program Managers in communication with data providers and partners
- Conduct field research to verify transit information and user issues
- Support outage and alert management for assigned cities
- Manage city-specific data pipelines using internal platforms and basic programming skills
Responsibilities – Country Expert
- Create country-specific guideline documents for operations teams
- Provide local expertise for mapping policies and regional regulations
- Support mapping operations with knowledge of traffic laws, landmarks, and political mapping formats
- Review and troubleshoot mapping and operational issues
- Act as a point of contact for country-specific mapping questions
- Perform quality audits and identify operational errors
- Review imported mapping data before system integration
- Collaborate with internal teams to ensure correct political and regional formats are applied
Requirements
- 1–3 years of relevant experience
- Bachelor’s degree or equivalent experience
- Good communication skills in English and local language
- Tech-savvy with basic programming knowledge (Python, Java, C#, or C++)
- Familiarity with GIS or mapping tools
- Strong knowledge of local transit systems, traffic laws, and landmarks
- Comfortable working in a fast-changing environment
- Strong analytical and problem-solving skills
- Excellent attention to detail