Role overview:
This role calls for a strategic yet hands-on professional who can lead through influence, drive change in dynamic project settings, and coach teams to embrace a proactive, risk-aware, and continuously improving mindset.
Responsibilities: Risk Management
- Develop, implement, and maintain a risk management framework aligned with operational delivery models and client requirements.
- Identify, assess, and monitor operational, safety, compliance, and resource risks across field and desk projects.
- Lead risk assessments during project onboarding, transitions, and delivery phases.
- Define and maintain a risk register, ensuring timely updates and mitigations.
- Facilitate root cause analysis (RCA) and lessons learned sessions after incidents or escalations.
- Partner with clients and internal stakeholders to align on risk controls and response plans.
Responsibilities: Change Management
- Design and execute change management plans to support new processes, technologies, and client requirements.
- Conduct impact assessments and stakeholder analyses for operational or system changes.
- Develop communication and training materials to support adoption of new ways of working.
- Ensure change initiatives are tracked, evaluated, and embedded into standard operating procedures (SOPs).
- Drive continuous improvement through feedback loops and structured change reviews.
Responsibilities: Collaboration & Leadership
- Act as a trusted advisor to client and internal leaders on operational risk and change readiness.
- Mentor and support the Risk & Change Coordinator in implementing day-to-day activities.
- Report risk and change metrics to senior management and clients.
- Promote a culture of risk awareness, transparency, and operational accountability
Desired Skills & Qualifications
- At least a Bachelor’s degree in Business Administration, Operations Management, or a related field.
- 5–8 years of experience in risk management, change management, or operational governance roles.
- Background in supply chain, manufacturing, managed services
- Professional certifications preferred: Prosci, PMP, PRINCE2, ISO 31000, or Lean Six Sigma.
- Experience working with field-based or multi-client operational environments.
- Strong understanding of risk management and change frameworks (ISO 31000, Prosci, or ITIL).
- Experience in business operations, preferably in consulting, staffing, or field services contexts.
- Excellent analytical and problem-solving skills with high attention to detail.
- Strong communication and stakeholder management skills, able to influence cross-functional and client teams.
- Ability to work independently in fast-paced, multi-project environments.
- Proven experience facilitating workshops, risk reviews, or impact assessments.
- Familiarity with operational tools and Google Suite.