Senior Teleoperations Lead

TSMG · Boston

OtherAI/ML Data CollectionOn-siteContract Full timeposted 2mo ago

About the Role

We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.

In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.

The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.

This position offers the opportunity to play a key role in scaling next-generation robotics deployments while helping shape operational processes, performance standards, and workforce development across multiple locations and projects.

Responsibilities

Supervise teleoperation teams across multiple shifts

Coordinate robot operations and deployment schedules

Monitor operational KPIs and productivity

Ensure compliance with safety and quality standards

Escalate technical issues and coordinate resolution

Train and mentor new teleoperators

Support customer-facing robotics deployments

Produce operational reports and performance summaries

Requirements

Previous experience in teleoperations, robotics operations, AV operations, drone operations, fleet management, or control-room environments

Experience leading operational teams

Strong troubleshooting and decision-making skills

Excellent communication and reporting abilities