Technical Support Specialist

TSMG · Hyderabad

Customer SupportExternal TeamsOn-siteContract Full timeposted 3mo ago

Position Overview

We are looking for a highly technical and solution-oriented Technical Specialist to support operational systems, data pipelines, and backend workflows. This role combines operational support with technical troubleshooting, automation, and workflow management.

The ideal candidate will act as the technical backbone of the operations team, helping maintain system reliability, support data infrastructure, and resolve complex technical issues that require deeper analytical and development-level expertise.

This position is best suited for someone with strong SQL skills, experience with APIs and ETL processes, and a proactive mindset focused on improving operational efficiency.

Key Responsibilities

Technical Support & Operations

Perform first-level technical troubleshooting before escalating issues to engineering teams
Provide weekend escalation coverage, including issue triage and coordination with on-call technical teams
Support operational changes within data pipelines and workflow systems
Execute scripts and automated processes for operational and developer support queues
Run data acquisition and processing tasks through APIs and backend systems

Pipeline Maintenance & System Reliability

Monitor and maintain high-volume data pipelines
Identify system failures, bottlenecks, and workflow inefficiencies
Collaborate with engineering teams to recommend technical improvements and process optimizations
Manage ETL workflows, including data extraction, transformation, and transfer processes
Maintain backend operational reliability and support automated workflow execution

Technical Queue & Backend Support

Act as the primary point of contact for technical operational support requests
Resolve technical issues beyond standard operational troubleshooting capabilities
Conduct technical audits and backend data validation activities
Execute complex database queries to ensure data integrity and operational health
Bridge communication and workflow gaps between engineering and operations teams

Required Technical Skills

Programming & Integration

Basic Python knowledge for backend scripting and automation
Advanced SQL skills with experience writing and optimizing complex queries
Experience working with RESTful APIs for data extraction and integration
Ability to manage backend workflows and automation scripts

Data & Workflow Management

Understanding of ETL processes and data pipeline operations
Experience monitoring and troubleshooting automated workflows
Familiarity with operational data systems and backend process management

Qualifications

Senior-level experience in technical operations, system support, data infrastructure, or related technical roles
Strong analytical and problem-solving abilities
Ability to build, improve, and optimize workflows rather than simply follow existing processes
Experience collaborating with engineering and operations teams on technical issue resolution and process improvements
Strong communication and coordination skills in cross-functional environments

Preferred Competencies

Self-driven and proactive approach to problem-solving
Ability to manage multiple technical priorities simultaneously
Strong attention to detail and system accuracy
Comfortable working in fast-paced operational environments
Experience supporting business-critical systems and workflows

Work Environment

Hybrid technical and operational support role

Collaboration with operations, engineering, and infrastructure teams

May require weekend support coverage and handling time-sensitive escalations

Fast-paced environment with evolving operational priorities