Uncountable · San Francisco
Customer SupportImplementationsFullTimeposted 14mo ago
Thank you for your interest in Uncountable Implementations!
Science moves slowly — not because researchers aren't brilliant, but because their tools haven't kept up. Uncountable is changing that. We build a unified R&D platform used by the world's leading chemists, material scientists, and biologists to dramatically accelerate how new products are discovered, developed, and brought to market.
Founded by engineers from MIT and Stanford, and trusted by enterprise R&D organizations across chemicals, pharmaceuticals, advanced materials, and food & beverage, Uncountable is on a mission to accelerate industrial R&D by an order of magnitude. We're a high-impact team that moves fast and gives people real ownership from day one.
This role is built for a scientist who is excited about what happens when good data infrastructure meets great research — and who wants to be on the front lines of making that happen.
As a Scientific Implementation Associate, you'll work directly with R&D teams at some of the world's leading industrial companies, helping them bring their science into the Uncountable platform. That means understanding how they design experiments, what data they generate, and how they think about their workflows — then translating all of that into a platform configuration that actually reflects their science.
It's hands-on, technically engaging work. You'll spend time restructuring and contextualizing real customer datasets, designing data models that capture complex experimental relationships, and iterating on configurations in close collaboration with scientists and engineers. Over time, you'll also take on increasing ownership of full customer implementations — from first meeting through go-live.
This is an ideal entry point for someone with a scientific background who wants to build a career at the intersection of science, software, and customer impact — without leaving their domain expertise behind.
Support Scientific Implementations
Work alongside senior implementation team members to onboard new customers and support existing ones with new implementation initiatives
Learn and apply Uncountable's implementation methodology to configure the platform for individual customers' experimental workflows and data environments
Take on increasing ownership of implementations over time, eventually leading your own from end to end
Design and Configure Complex Scientific Workflows
Translate customers' experimental paradigms — how they define formulations, design experiments, record measurements, and track results — into accurate, well-structured platform configurations
Map scientific data structures (multi-variable formulations, hierarchical sample relationships, linked test methods) onto Uncountable's data model, making principled decisions about how to best represent each customer's science
Work through ambiguous, real-world data environments — customers with years of legacy spreadsheets, idiosyncratic naming conventions, and non-standard workflows — and design configurations that are both scientifically accurate and practically usable
Iterate on platform configurations in working sessions with customers, testing and refining until the system genuinely reflects how their team thinks about their research
Engage Directly with Customers
Join and eventually lead meetings with R&D scientists, data managers, and technical stakeholders
Build credibility through scientific fluency — understanding customers' domains well enough to ask the right questions and propose the right solutions
Communicate clearly and empathetically across a wide range of audiences, from bench scientists to R&D directors
Contribute to Team Knowledge
Help document reusable configuration patterns across domains (coatings, polymers, pharma, food science, etc.) that accelerate future implementations
Share observations from the field with product and engineering teams to help shape what Uncountable builds next
Month 1: Develop deep fluency in Uncountable's platform and implementation methodology. Begin configuring experimental data for onboarded customers under the guidance of senior team members, learning how to faithfully capture end-user workflows.
Months 2–3: Start joining customer meetings and demos, contributing to scientific due diligence sessions and data requirement conversations. Take on configuration work more independently, with support from your team.
Months 4–6: Take ownership of the implementation process for a new customer. Lead meetings, set timelines, manage milestones, and advocate for any product development needed to deliver a great outcome.
Scientific background: A B.S. or higher in chemistry, materials science, biology, chemical engineering, or a related field — or 1+ years of hands-on experience in a scientific or technical role
Data fluency: Comfort working with data in Excel or similar tools; Python or other scripting skills are a significant plus
Software fluency: Hands-on comfort working with scientific or technical software — whether that's an ELN, LIMS, instrument software, or data analysis tools. You don't need to be a software engineer, but you should be someone who picks up new tools quickly and isn't intimidated by data-heavy environments
Communication: Strong written and verbal communication skills, with the ability to explain technical concepts clearly to varied audiences
Empathy and adaptability: The ability to understand not just what a scientist is saying, but what they actually need — and to adapt to different organizational styles and working environments
Curiosity: A genuine interest in software, data, and how technology can transform R&D workflows
Hands-on lab experience — time spent running experiments gives you instant credibility with our customers
Exposure to data management concepts: structured spreadsheets, databases, ELNs, or LIMS
Experience in a customer-facing, teaching, or collaborative technical role
Familiarity with more than one scientific domain (e.g., organic chemistry and polymer science, or biotech and formulation)
Python or scripting experience for data processing or analysis
A rare entry point: This role gives scientists a path into the tech industry that doesn't require abandoning their domain expertise — you'll use your scientific knowledge every day, and deepen it across new fields
Fast ownership: We give people real responsibility early. Within six months, you'll be leading your own customer implementations — not just supporting them
Direct impact: Your work accelerates R&D at organizations developing next-generation products, from sustainable materials to pediatric cancer treatments
Clear career growth: Previous Scientific Implementation Associates at Uncountable have grown into Manager and Director-level roles, with exposure across scientific domains, enterprise software, and business development
An engineering-first culture: You'll work closely with our engineering and product teams, giving you a window into how world-class software gets built — and a voice in shaping it
Competitive base salary with performance bonus and equity
Health and dental insurance
401(k) with employer contribution (US locations)
Direct mentorship from experienced implementation managers and a fast path to increased ownership