Product Expert - Veeva CRM

OtherProduct Management & AlliancesRemoteFull-Timeposted 30mo ago

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As the Product Expert, you will be part of the Product organization focused on Veeva CRM, bringing the voice of the customer to influence the product roadmap. Product Experts are a lead voice in our online communities, customer meetings, in-person events, and creating resources for both internal and external teams to realize the value of the innovation within our products.

This is a great opportunity for someone who is knowledgeable and passionate about Veeva CRM and is excited about working closely with customers to help make them successful.

Note: This is not a QA Engineering role.

What You'll Do

Be the product evangelist and provide subject matter expertise for Veeva CRM
Stay up to date with the latest features, capabilities, and roadmap direction
Share product information and best practices and educate customers on Veeva CRM through customer meetings and online communities
Engage with customer stakeholders to share our product vision and roadmap
Collect, dig into, and prioritize customer feedback and product gaps, and provide this input into release planning and roadmap direction
Collaborate with the wider Product team to deliver product communication, such as release notes content, feature education, demo recordings, and online and in-person community meetings
Provide support to all areas in the organization, including Services, Strategy, Sales & Product Support

Requirements

A must-have is 3+ years experience administrating and/or implementing Veeva CRM
Ability to understand and communicate technical requirements, preferences, and limitations to both business and technical audiences
Experience interacting with customers and internal teams, both in-person and remote
Strong analytical and communication skills; written, verbal, and formal presentation
Self-directed team player with a positive attitude
Willingness to travel up to 10%

Nice to Have

Creating materials for technical & non-technical audiences
Experience with video editing software
Experience performing software demonstrations
Experience managing an online community

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

Follow the application process and submit your resume.

Within 3 days, you will receive a link to a personality assessment administered by a third party.

Once you complete the assessment, our team will review your full application package and follow up via email with our decision.

If moving to the interview stage, the process is as follows:

A conversation with the hiring manager
A practical case exercise
A final conversation with our group's Senior Leader.

Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Compensation

Base pay: $55,000 - $225,000

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.