Senior Project Manager

Product & ProgramProfessional ServicesOn-siteFull-Timeposted 3mo ago

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

We are seeking a results-driven Project Manager to act as the primary liaison between internal teams and external stakeholders. This customer-focused role involves managing key initiatives from conception to delivery, ensuring everything aligns perfectly with client objectives. The ideal candidate is a proactive collaborator who is relentless about tracking timelines, managing deliverables, and enforcing follow-ups. You possess strong leadership presence and are entirely comfortable holding people accountable to ensure project success and timely execution.

What You’ll Do

Project Oversight

Lead the end-to-end delivery of solutions, from project initiation through successful go-live and continuous improvement phases
Facilitate delivery and execution of new customer implementations, managing multiple workstreams, dependencies, enforces timelines, budget and quality
Monitor project progress, proactively manage risks and issues, and ensure projects stay on schedule and within scope
Ensure gaps, risks and timelines are clearly communicated with clear follow-up to task owners until completion.
Consistent review of overall project timeline and identify and communicate risks to project completion timeline clearly and with detailed steps to ensure success.

Relationship Management

Build and nurture strong, lasting relationships with customers and internal teams.
Serve as the primary liaison between customer stakeholders and Veeva, addressing needs, resolving concerns, and ensuring satisfaction.
Guide customers in adopting industry and Veeva best practices, with a focus on long-term value realization and process optimization

Customer Support

Understand project objectives, timelines, deliverables, challenges, and opportunities to deliver tailored solutions.
Proactively provide updates to timeline, project status, risks and gaps.

Collaboration and Coordination

Partner with cross-functional teams to ensure seamless delivery of services and solutions.
Facilitate communication between internal departments to align on project goals and deliverables.

Requirements

B.S. or B.A. degree or equivalent experience

PMP Certification

5-8 years of project management experience in software implementation, with a strong background in project management and customer-facing delivery

Demonstrated success leading technology implementations

Pharmaceutical Speaker Bureau experience is a plus

Pharmaceutical Event Planning experience is a plus

Strong analytical and problem-solving skills

Professional and clear oral and written communication

Exceptional communication and stakeholder management skills, with the ability to translate business needs into actionable project plans

Demonstrate ability to work in a fast-paced environment, and/or multitask often to meet fluctuating customer/company priorities

Possesses strong leadership presence and are entirely comfortable holding people accountable to ensure project success and timely execution.

Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint), Google Suite of Applications, Smartsheet

Must be able to travel and work onsite for customer meetings

Nice to Have

Familiar with health sciences and regulated environments

Maintain current knowledge of appropriate regulations, e.g., OIG, PhRMA Code

Fundamental knowledge of Veeva Commercial Cloud Product Suite including by not limited to Veeva CRM, Veeva Vault, Events Management, and Engage

Ability to work and thrive in a team atmosphere

Positive attitude and maintain a “Whatever it Takes” attitude

Perks & Benefits

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Compensation

Base pay: $75,000 - $115,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote #LI-MidSenior

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.