Vendelux · New York
Customer SupportCustomer SuccessRemoteFullTimeposted 5mo ago
Vendelux is building the category-defining platform for event marketing intelligence.
Events are one of the largest and most impactful marketing channels, yet historically one of the least measurable. Vendelux brings transparency and performance to this space — helping companies discover, evaluate, and optimize their event strategy with data.
Our platform powers thousands of event decisions by delivering proprietary, AI-driven insights across hundreds of thousands of events globally. At the core of our platform is a robust ecosystem of event organizer partnerships — where organizers share first-party data, enabling richer insights for customers while receiving benchmarking and audience intelligence in return. From identifying the highest ROI conferences to enabling targeted meeting programs, Vendelux helps companies turn events into a predictable and scalable growth engine.
In addition, Vendelux Meetings extends our platform by turning insights into pipeline — using AI to identify high-value attendees and proactively book 1:1 meetings between our customers and their ideal prospects at events. This enables go-to-market teams to drive measurable ROI and maximize every event interaction.
Founded in 2021, Vendelux is a Series B SaaS company backed by top-tier investors including FirstMark. We partner with many of the fastest-growing companies in the world, and our team includes leaders from Bain, ZoomInfo, Shutterstock, FanDuel, Compass, Airbnb, Forter and beyond.
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We are seeking a technically skilled Technical Account Manager with B2B outreach experience to fine-tune AI Agents to match customers’ brand voice, compliance constraints, and risk tolerance to maximize performance and effectiveness. In addition, you'll provide documentation, training, and knowledge transfer so customer teams can adopt and leverage AI agents successfully.
This role will entail building, integrating and deploying AI agents tailored to each customer: data ingestion pipelines, custom integrations, connectors to CRMs / MAPs / internal tools, and full-stack code as needed.
Key Responsibilities:
Account Management
Guide customers through onboarding and campaign execution
Collaborate with Customer Success to align on goals and performance
Use data to uncover insights and deliver better customer outcomes
Campaign Management
Set up domains, email accounts, and deliverability systems
Build, QA and optimize customer-specific B2B email campaigns
Analyze and manage B2B prospect lists for targeted outreach
Monitor performance, resolve issues, and refine targeting
Outreach Management
Track and respond to campaign replies
Drive follow-up, book meetings, and manage conversion funnels
Capture best practices and design scalable, AI-enhanced outreach processes
Partner with engineers to provide feedback that shapes the product roadmap
Qualifications:
3-5 years experience in customer success, sales outreach or technical implementation roles
Demonstrated experience with B2B email marketing platforms and sales outreach workflows
Background in sales outreach, B2B, lead nurturing, prospect engagement and 1:1 email copywriting is preferred
Proven ability using data to analyze campaign performance and implement optimizations
Experience working with CRM systems and managing customer data
Excellent communicator and collaborator across teams
High-ownership mindset, detail-oriented, and comfortable managing multiple accounts.
Excited to experiment with AI tools and influence product development
Not all candidates will check all of the requirements listed above and that’s ok! We are open to great people from non-traditional backgrounds.
Vendelux is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.