Veolia · Milwaukee
Manufacturing & OperationsCustomer ServiceFull-time
Are you looking for a meaningful experience with high stakes in your company?
And you’d like to work in a company committed to the environment? Join Veolia!
Veolia aims to be the benchmark company for ecological transformation. Our mission to “Resource the world” demonstrates the unwavering commitment of our 220,000 employees to creating a positive impact for our planet.
By joining Veolia Water Technologies, not only will you become a Resourccer, but you will also take part in providing complete solutions for water treatment. By innovating in key areas such as sustainable development, resource and product recovery, we want to offer water related solutions suited for every application.
At Water Tech Ireland, we are committed to empowering our employees, to make their own decisions and to make a real difference. We are looking for like-minded people who can share our passion for Health and Safety!
Become a player in ecological transformation by joining us! 🌿🌍
Job function: To deliver the highest standard of customer service to our customers and to liaise daily with our Field Service Team and Internal Service team to ensure best practice and excellence every day.
Duties & Responsibilities
Service Scheduling Coordination
Assist with the schedule of all service labour appointments for the Company's Service & Commissioning Engineers once the customer order number and appropriate paperwork have been received. Work is to be planned proactively in advance and emergency breakdowns are to be responded to efficiently.
Allocate the appropriate skill-coded Engineer, ensuring that all Engineers have a full day's work i.e. 100% utilised
Maximise service revenues by achieving monthly service labour targets and monthly forecasting.
Update the Service Board as soon as new information becomes available and maintain an updated version.
Respond to all Customer Schedule inquiries in a professional and efficient manner and ensure that all queries are closed out without delay.
Maintain regular contact with the customer, keeping them informed of progress at all times.
Prepare and issue Quotations for breakdowns and emergency service response and follow through effectively.
Carry out administrative duties to support the efficiency and effectiveness operation of the Scheduling Function.
Provide clear and accurate instructions to the Engineers to ensure that all service work is carried out as specified and that information regarding the job including duration, contact persons on site and the type of job is properly communicated.
Ensure that all spare parts or equipment have arrived on site prior to the engineer attending the site.
Procure non-stock Service Spare Parts.
Invoicing works when completed.
Ad Hoc Duties
Assist other functions within the Service Team as required with administration and ad-hoc tasks.
Provide back-up support and cover within the Scheduling Function during periods of absence.
Participate in Company Stock Checks as required.
General Reporting.
Any other Ad Hoc duties as required.
Education
Business Degree desirable but not essential
Skills & Experience
2-3 years of experience in a similar role.
Have experience managing engineers’ schedules.
Have excellent communication skills with the ability to communicate effectively with customers and colleagues.
Ability to work under pressure in order to meet deadlines.
Have strong analytical, problem-solving and decision-making skills.
About Veolia Group
Join a global environmental pioneer with 218,000+ employees worldwide. At Veolia, we're leading the ecological transformation through innovative solutions in water, waste, and energy management. Our impact? Creating a sustainable future for generations to come.
We offer you the opportunity to join a Group whose goal is to become the benchmark company for ecological transformation! 🌿🌍
What are the advantages of joining us?
But also:
Here at Veolia Water Technologies, we know that some applicants don't apply unless they think they tick all the boxes - but we are saying don't worry! We would much rather see your application than risk missing out on your potential!
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.