Veradigm (Allscripts) · Pune
Customer Support
Work Location - Pune (Work from office)
Skills
-Excellent verbal & written communications skills
-Excellent problem-solving skills and ability to troubleshoot.
-Basic understanding of Windows Servers
-Exposure on interaction with international clients (US preferred)
-Hands on experience on application/ product support
Responsibilities:-
- Ability to interact professionally with internal stakeholders and all levels of support staff and Engineers.
- Monitor automations using Automation Anywhere Control room and UiPath Orchestrator and respond to errors, exceptions, and performance issues.
- Restart or re-trigger bots as needed and escalate critical issues to the development team.
- Update configuration files to support BOT scaling.
- Assist with bot scheduling in the Control Room and validate post-deployment execution.
- Assist with new client onboarding process.
- Raising support tickets in Jira & ServiceNow
- Proactively reviewing the emails and actively responding to address issues/de-escalate.
Good to have:-
- Familiarity with the US healthcare industry and terminology.
- Automation platforms experience for RPA Operations Support in (UiPath/ Automation Anywhere, etc.,) is preferred.
Academic and Professional Qualifications:
Successful completion of a bachelor’s degree or relevant Technical / Business Experience
Experience:
1-3 years of experience
Benefits
Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.
Quarterly Company-Wide Recharge Days
Flexible Work Environment (Hybrid)
Peer-based incentive “Cheer” awards
Tuition Reimbursement Program
To know more about the benefits and culture at Veradigm, please visit the links mentioned below: -
https://veradigm.com/about-veradigm/careers/benefits/
https://veradigm.com/about-veradigm/careers/culture/
#LI-SL1 #LI-Hybrid
Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.
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