Annual Compensation: $54,080 - $62,400
Position Type: Full Time, Hybrid (3 days on-site in Colchester, VT)
VIP is seeking a Master Data Implementation Specialist for our SRS Implementation Team. In this role, you will support new wine, beer, spirits, and non-alcoholic beverage suppliers as they onboard our sales data collection services and reporting solutions. Master Data Specialists collaborate closely within a team environment to support a designated group of customers, guiding them through the implementation process and helping ensure a smooth and successful onboarding experience.
You will serve as a key VIP point of contact during supplier implementations, assisting in the creation and execution of implementation project plans while maintaining strong communication with customer project sponsors. This is a highly customer-facing role that requires strong communication skills, organization, and the ability to manage multiple priorities.
Key Responsibilities
- Build positive, professional, and trusted relationships with supplier customers while guiding them through the onboarding and implementation process.
- Assist customers in understanding the quality, reliability, and value of our data and how it supports the success of their products.
- Serve as a primary point of contact during implementations, providing updates and coordinating with internal teams as needed.
- Address customer questions and concerns in a timely manner and connect them with the appropriate internal resources.
- Demonstrate the ability to efficiently manage projects from start to finish while remaining self-directed and proactive.
Required Qualifications
- 1-3 years of experience in customer onboarding, implementation, project coordination, account management, or customer success
- Proficiency with Microsoft Office Suite
- Experience managing multiple client projects simultaneously
- Ability to analyze and manipulate data
- Experience working in CRM or project management systems
Preferred Qualifications
- Experience in beverage alcohol, supplier, distributor, or retail industries
- Experience with SaaS implementations
- Experience working with master data or reporting platforms
- Knowledge of syndicated sales and depletion data
- Preferred experience with Monday.Com, Zendesk, or Microsoft platforms
Benefits Include:
- Health Insurance
- Vision and Dental Expense Reimbursement
- 401k Match and Employer Contributions
- Life and Disability Insurance
- Health Savings and Flexible Spending Accounts
- Paid Parental Leave
- Discounted Gym Memberships
- Combined Time Off and Floating Holidays
- Flex and Hybrid Schedules
- On-site Child Care Center (VT)
- On-site Fitness Center (VT)
- On-site Health Clinic (VT)
Compensation is based on a variety of factors including skills, experience, and industry background. The range listed here represents our good-faith estimate for the role.
All full time employment offers are contingent upon successfully completing a pre-employment drug screening and background check.