Managing or performing Customer Service related CS operations, in an assigned organization (locally or Shared Service).
Implementing or supporting CS related infrastructure development projects (e.g., new CS delivery concepts, trainings).
Preparing, reviewing, completing and booking customer orders/revisions to orders, according to valid procedures.
Maintaining customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Providing information of all kind to the assigned customer base, by utilizing all appropriate channels (e.g. information regarding products, offerings, pricings, contract and conditions, deliveries, claims handling, and others).
A job at this level…
Acts in a range of processes significant for the assigned administrative or service operation.
Copes with varying circumstances to handle them appropriately, and apply and adapts processes to match unusual situations or issues.
Provides regular advice to customers and stakeholder in the organization, with respect to dedicated functional subjects and processes.
Interacts responsibly with external stakeholder (e. g. customers or supplier, service provider) to clarify issues, or to plan activities.