Epic Training & Support Specialist - Vytal Health Partners (VHP) - North Central Ohio Region

Your Opportunity

We are seeking an Epic Training & Support Specialist to provide end-user support, workflow assistance, and training, particularly during go-lives, upgrades, and optimization efforts. This role provides frontline support and training to end users, working closely with analyst and build teams to relay real-world feedback.

Vytal Health Partners (VHP) is a growing organization affliliated with Vytalize Health, helping independent physicians offload administrative work so they can focus on patients. VHP is in an exciting growth stage, and now's a great time to join.

What you will do

• Provide at-the-elbow support for clinicians and operational staff during go-lives and major initiatives

• Deliver end-user training and workflow education for Epic applications

• Share feedback on workflow challenges observed during support and training sessions.

• Serve as a subject-matter resource for assigned Epic functionality

• Assist with workflow testing, training environments, and end-user simulations

• Troubleshoot moderately complex issues and determine appropriate resolution or escalation

• Create and maintain training materials and support documentation

• Support application upgrades and new functionality adoption

What will make you successful here

• Associates degree or Medical Assistance certification or equivalent experience

• Minimum of 3 years experience using Epic as an end user

• Experience providing Epic application support or training in a healthcare environment

• Strong understanding of clinical or operational workflows

• Excellent communication and presentation skills

• Ability to work independently in a fast-paced, customer-facing environment

Preferred Qualifications

• Experience supporting Epic go-lives or large optimization efforts

• Formal or informal training or instructional experience

Key Skills & Competencies

• Workflow observation and feedback

• Adult learning and facilitation

• Intermediate Epic application knowledge

• Relationship building with clinical stakeholders

• Problem-solving and adaptability

Perks/Benefits

• Annual Bonus Potential

• 401(k) Match (100% up to 4%)

• Health Benefits Effective Day 1

• Health & Wellness Stipend

• Home Office Stipend

   

  Please note at no time during our screening, interview, or selection process do we ask for additional personal information (beyond your resume) or account/financial information. We will also never ask for you to purchase anything; nor will we every interview you via text message. Any communication received from a Vytalize Health recruiter during your screening, interviewing, or selection process will come from an email ending in @vytalizehealth.com