Watney · San Francisco
OtherOpsFullTimeposted 3mo ago
Expand human ambition in the physical world.
Critical infrastructure is constrained by labor shortages, hazardous working conditions, and operational complexity. Watney builds and deploys autonomous robotic systems that increase the speed and capacity of buildout, starting with data centers.
The Teleoperations Lead role is the first of its kind. You’ll be responsible for teaching our robot how to perfectly execute a task by leveraging our broad network of robot pilots. You’ll work with our robot pilots, Southeast Asia management team and ML researchers to design and execute our teleoperation roadmap.
We’re looking for someone with exceptional critical thinking, strong interpersonal skills, and experience managing international resources. You should be equally comfortable discussing data artifacts with our researchers, with short notice global travel, and rolling up your sleeves for late-night performance analysis.
Be directly responsible for the performance of a team of 250+ pilots
Work with our team of robot pilots on live deployments
Define KPIs, measure performance (telemetry, task times, etc.) and close the feedback loop to turn good pilots into great ones
Work with our Southeast Asia team to implement organizational structure improvements
Partner with the engineering team to turn performance findings into hardware and software changes
4+ years of experience in working with off-shore resources (customer support, moderation, data annotation etc.) at a consulting firm or technology company
Strong data analysis skills and comfort with messy real-world data
Clear written and verbal communication skills
Willingness to work hard in a scrappy environment
We’re committed to building a diverse, inclusive team. At Watney Robotics, we welcome people of all backgrounds and identities, and we make hiring decisions based on skills, experience, and potential. If you’re passionate about robotics but don’t meet every requirement, we still encourage you to apply!