Japanese Lead Multimedia Content Reviewer

MarketingWelocalizeRemoteFull Timeposted 2mo ago

About Welocalize

Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.

Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com

MAIN PURPOSE OF JOB

In this exciting position, the Lead Multimedia Content Reviewer will be writing and reviewing linguistic content in Japanese which they have a native level proficiency to ensure the highest quality of accuracy for customers using the world's foremost multimedia platforms. With time the Lead Multimedia Content Reviewer will become the cultural ambassador for their language market and will be expected to produce fully localized content and flag potential cultural issues with content types, wording and articulate suggestions to make all content appropriate and relevant for the target markets. 

The ideal candidate possesses a background in journalism or similar, has proven creative writing skills, and a keen attention to detail. In addition to that, we’re seeking candidates that are passionate about music, film and tech and have a knack for iOS and Mac OS devices. Knowledge of Smartling is a plus.

MAIN DUTIES

The following is a non-exhaustive list of responsibilities and areas of ownership for this role:  

Linguistic tasks 

Editing and proofreading content to ensure accuracy, ensuring it meets the provided standards

Creative writing of marketing content to engage customers

Proofreading and copy editing of storefront descriptions

Report any patterns of issues observed to help improve database and product performance

Test tools to provide feedback for improving efficiency and accuracy

Performs translations as needed

Performs review tasks as required

Quality management planning and execution 

Works closely with the Welocalize Quality Department to monitor the overall linguistic quality and quality planning for the account

Helps define and quality expectations per language (may be in collaboration with the client)

Supports the Quality Department in performing RCAs (root cause analysis) and designing corrective actions as necessary

Ensures language level quality oversight by KPI tracking and status reporting

Plans, performs and tracks LQAs, if applicable

Drives the arbitration process

Client engagement 

Joins calls with the client's linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any misunderstandings/unclear corrections or requirements) and takes the lead on linguistic issues discussed

Documents meetings with client and follows up with linguists to make sure everybody is aligned

Liaison between the client and the broader Welocalize linguistic team

Ensures the client’s feedback is implemented

Performs direct reviews with client's SMEs, where applicable

Manages linguistic assets 

Creates and maintains linguistic assets

Maintains client facing documentation

Communicates asset updates to linguistic team

Coordinates the linguistic team 

Reviews copy/loc and gives feedback to the linguists; communicates feedback received from reviewers and client's Language Leads

Support linguists in understanding corrections resulting from the arbitration process

Acts as liaison for terminology, style issues, product features & questions

Responds to content reviewers’ queries

Supports linguists in asking any questions during production and escalates to Welocalize and/or the client as needed

Profile matching and assigning work/content types to the linguistic team

Guide the linguistic team into identifying the root causes of issues and determining actions for improvement

Supports the onboarding of new linguists (when applicable)

Reviews and evaluates language tests of potential candidates

Identifies linguistic-specific training needs for their locale; creates, maintains, and delivers the linguistic training program

Coaches and mentors linguists

Identifies challenges and underperformance and makes recommendations regarding dispatching tasks; flags to Quality/Engagement Manager if linguists need to be replaced

Identifies and highlights workload or workflow issues and provides solutions to the Welocalize team

REQUIREMENTS

Education Level

University degree or equivalent combination of education and experience

Experience

4+ years of experience in translation/localization, or in reviewing, copywriting, creative writing or equivalent experience

Native Level fluency in Japanese and fluent in English

Thorough understanding of the localization process.

Good user experience of standard software, such as Windows and Office applications.

Ability to work with tight deadlines.

Ability to give clear, concise and constructive feedback.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, linguists

Ability and willingness to train/teach others and pass on knowledge.

Ability, willingness and experience in communicating positively with customers at various levels

Ability to work within a virtual team