Workato · Tokyo
Customer Supportposted 2w ago
Workato is the leading Control and Execution Platform for Enterprise AI — the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 — including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors — Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer. For more information, visit workato.com.
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
Business Insider named us an “enterprise startup to bet your career on”
Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
Quartz ranked us the #1 best company for remote workers
Responsibilities
We are looking for a motivated Customer Success Intern to support our growing Japan Customer Success team.
In this role, you'll work closely with Customer Success Managers and cross-functional teams to improve customer operations, streamline internal processes, and explore practical ways to leverage AI and Automation in day-to-day business.
Customer Success Operations
Maintain Contact and Account information in Salesforce (SFDC)
Support Quote Creation
Support Salesforce-related operations
Generate ideas and support implementation for process automation and operational improvements (AI & Automation)
Support the creation of AI best practices and internal knowledge assets (AI & Automation)
Cross-functional Collaboration
Coordinate with internal teams such as Deal Desk, Billing, Product, and Sales
Support internal communications
Qualifications
Currently enrolled in an undergraduate or graduate degree program
Fluent in Japanese (ability to communicate smoothly)
Comfortable reading, writing, and engaging in basic communication in English
Basic computer skills using Mac
Familiarity with Google Workspace (Docs, Sheets, Slides) or equivalent productivity tools
Detail-oriented with a strong focus on accuracy and quality
Preferred Skills / Experience
Experience using generative AI tools such as ChatGPT, Claude, or Gemini
Experience using collaboration tools such as Slack, Notion, Zoom, or Confluence
Experience using CRM tools like Salesforce
Strong interest in AI, Automation, SaaS, and Digital Transformation (DX)
Personal Characteristics
Interested in Customer Success, SaaS, and technology companies
Eager to learn operations and business processes
Enjoys paying attention to detail while thinking deeply about the underlying context and purpose of tasks
Excited to collaborate with team members from diverse roles and backgrounds
Proactive in thinking about and driving process improvements
Eager to learn new technologies and enjoy experimenting with AI and Automation to find better ways of working
Employment Terms
Employment type: Paid internship
Work location: Office attendance required (no remote work)
Minimum commitment: 6–12 months
Working hours:
During school term: at least 15 hours/week (reduced hours may be arranged around exam periods)
During school vacation: less than 30 hours/week (within Workato business hours, 9:00 AM–6:00 PM)
Japanese Follow / 日本語
Responsibilities
日本のCustomer Successチームの一員として、Customer Success Managerや関連部門と連携しながら、顧客支援・業務改善・AI活用を推進していただきます。
(REQ ID: 2928)