Workhuman · Dublin
Customer SupportOperationsRemoteFullTime
***The shift pattern for this role is Wednesday-Sunday from 14:30-23:00***
***Fluency in English, Spanish and Portuguese is required***
We are seeking an innovative Customer Service Executive, fluent in Spanish, Portuguese and English to join our world class team in supporting our customers with day to day issues such as password requests, complex issues such as supply chain malfunctions along with other general activities.
As you will be the voice of Workhuman, a positive customer experience will be your main key performance indicator. You will be expected to solve issues rather than just close cases and give every customer a Workhuman experience, either by phone or email.
This is not your typical call center, we do not use an IVR and we do everything possible to ensure every customer has a positive experience.
You will have the opportunity to work in a very diverse environment with over 25 different nationalities and an environment that recognises and rewards high quality work and customer satisfaction.
The Value Your Will Bring
You will be the voice of Workhuman, the first point of contact for our customers with the responsibility of ensuring a positive customer experience.
You will own, document, and resolve issues such as why customers contact us, how we have resolved their issues and what we can do better the next time.
Process Improvement – We are always looking for ways to do things better, you can make improvements here at Workhuman.
The Skills You Will Bring
Full fluency in English, Spanish and Portuguese
You have a strong focus on customer experience and the urgency in which it should be delivered.
You have respect for all team members and our customers, naturally and effectively building relationships and resolve disputes across geographies and cultures with ease.
You are an ambitious, hard-working, determined, positive, helpful person with interest in growing your career.
You have customer relationship-building skills.
You have the ability to use technology systems accurately and effectively to update customer records and comply to automated workflows.
At Workhuman®, our mission is to bring more humanity to the workplace. We recognize and embrace individual differences and believe that diversity, inclusion, and belonging are essential to our long-term growth and success. We encourage candidates from all backgrounds and experiences to apply—even if you don’t feel you meet every qualification listed above. We’re looking for collaborative, innovative humans with a growth mindset who can bring unique perspectives to our team.
We are also committed to creating an inclusive and accessible application process for all candidates. If you require any accommodations or support during the application or interview process, or encounter any accessibility barriers, please contact us at globalrecruitment@workhuman.com. We are dedicated to ensuring equal access to opportunities for all individuals.
Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.