Workiva · Los Angeles
Product & ProgramRemote
Summary
The Implementation Project Manager is responsible for the successful execution of professional services projects to implement or optimize Workiva solutions. This role focuses on mastering and executing the Workiva implementation methodology, serving as the primary point of contact for customer engagements to ensure projects are delivered on time, within budget, and contribute directly to customer value.
What You’ll Do
Portfolio & Project Execution: Efficiently manages a portfolio of 20–25 simultaneous standard-complexity projects with variable timelines (ranging from 4-week to 16-week implementation), balancing competing priorities and maintaining delivery standards
Core Delivery Management: Owns and drives the end-to-end execution of project plans for individual medium-to-high size/complexity, Workiva-led engagements
Stakeholder Management & Communication: Acts as the primary point of contact for the customer and internal project team, ensuring clear, concise, and timely communication
Documentation & Reporting: Manages all project documentation, including project plans, status reports, risk logs, and budgets
Risk & Issue Management: Proactively monitors and mitigates project-level risks and issues, escalating appropriately when necessary
Escalation Support: Helps resolve customer escalations, seeking guidance from leadership as required
Change Management: Facilitates standard project change requests and manages expectations within the defined project scope
Team Collaboration: Shares best practices, lessons learned, and foundational knowledge across the immediate project team or functional group
What You’ll Need
Minimum Qualifications
Undergraduate degree or equivalent combination of education and experience in a related field, along with 4+ years of project management experience
Preferred Qualifications
Bilingual in Spanish strongly preferred (Business level)
SaaS industry experience and PMP or similar project management certification are preferred
PMP, PRINCE2, or similar advanced project management certification is highly preferred
Excellent verbal, written, and interpersonal communication skills.
Demonstrated experience independently managing stakeholders and resolving customer escalations
Commercial acumen with experience in complex scope, budgets, and multi-party delivery models
Strong project management discipline with the ability to independently manage a fast-paced portfolio and full lifecycle of assigned projects
Proven ability to quickly earn the trust of key sponsors and stakeholders and resolve conflict at the project level
Effectively navigates ambiguity, pivoting between project types, solution areas, and support needs as the company moves towards its strategic vision
Demonstrated ability to effectively apply implementation methodologies (e.g., Workiva methodology). Proficiency with project management tools (e.g., Smartsheet, Jira) and familiarity with Waterfall, Agile, or Scrum methodologies is a plus
Travel Requirements and Working Conditions
Minimal travel for internal meetings
Reliable internet access for any period of time, working remotely and not in a Workiva office
Why Join Workiva
Workiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation—ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world.
At Workiva, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you’re energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we’d love to meet you.
Workiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.
Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.
Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.
#LI-MJ1