Xsolla · Los Angeles
Customer SupportCustomer SuccessRemoteFull timeposted 2w ago
Build and nurture strategic relationships with a portfolio of major clients to ensure satisfaction, retention, and growth.
Understand customer goals and business needs through in-depth discovery and regular communication, ensuring our solutions align with their objectives.
Propose new products, features, and solutions to drive customer value and support their ongoing success.
Act as the voice of the customer internally, liaising with product, sales, and support teams to ensure timely and accurate delivery of customer requests.
Own the execution of customer deliverables, ensuring internal stakeholders are aligned and accountable.
Resolve issues and manage escalations with professionalism, protecting the integrity of the relationship.
Conduct regular Business Reviews to assess customer health, review progress toward objectives, and gather actionable feedback.
Identify and support upsell and expansion opportunities, contributing to revenue growth through long-term relationship development.
Track and analyze customer success metrics to generate actionable insights and report on customer performance at a senior level.
Proven 1-2 years of experience in Customer Success, Account Management, or related client-facing roles
Strong ability to build relationships and influence stakeholders at all levels, both externally and internally.
Excellent communication, presentation, and problem-solving skills.
English speaking skills – Proficiency / Advanced; must be able to communicate clearly and professionally with global clients and internal teams.
Comfortable working cross-functionally with product, engineering, and sales teams.
Data-driven mindset with experience in analyzing metrics and translating them into business outcomes.
Proactive, detail-oriented, and highly organized with a strong sense of ownership and accountability.
Experience in industry, e.g., gaming, SaaS, fintech is a plus.
Opportunity to work with top-tier clients and make a measurable impact.
A dynamic, collaborative team culture that values innovation and initiative.
Continuous learning and growth opportunities within a global organization.