Integration Manager (Seoul, Korea)

Xsolla · Seoul

Customer SupportCustomer SuccessOn-siteFull timeposted 5w ago

ABOUT YOU

We are looking for a talented Integration Manager who can work with new and existing game partners and help get out tools, products, and services working inside their games. The ideal candidate will possess a blend of technical and people skills, reasonable design and UX sensibility, and some understanding of how payments in gaming "should" work. You should have experience playing games. Applicants should expect to assist developers and technical personnel rapidly debug their technical issues and escalate or transfer as necessary - for this reason, ability to quickly diagnose basic technical issues and provide proper documentation is a must.

If you’re passionate about driving business growth, supporting game developers, and expanding the reach of innovative gaming solutions, we would love to hear from you!

This role will be based out of our Japan office but can be hybrid or fully remote depending on the situation.

ABOUT US

At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.

Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.

Longevity Opportunity Vision Enjoy the game!

Job Purpose

The Integration Manager is Xsolla's front-line technical partner for game studios — a hybrid role blending pre-sales engineering, technical support, and customer success. You'll work directly with new and existing game partners to get Xsolla's products, tools, and APIs working inside their games, from the first technical conversation through go-live and beyond. You'll lead client-facing meetings and demos, translate business needs into technical requirements, troubleshoot integration issues hands-on (logs, API calls, JSON payloads, webhook events), and act as the connective tissue between the client, Business Development, Customer Success, and Engineering.

Responsibilities

Client-Facing & Pre-Sales

Lead and confidently run client meetings, calls, and technical demos independently, without needing a BD or CS lead to carry the conversation
Act as the primary technical point of contact during pre-sales and onboarding, scoping integration requirements and setting realistic expectations
Present technical concepts clearly to both technical and non-technical stakeholders (engineers, producers, executives)

Technical Integration & Troubleshooting

Guide partners through API integration, including authentication, request/response structures, JSON payloads, and webhook configuration and delivery
Diagnose issues using data dumps, technical logs, and API traces; distinguish integration errors from platform bugs
Write and interpret basic scripts or API calls (e.g., via Postman, curl) to reproduce and isolate client-reported issues
Document issues concisely and completely enough for engineering to act on without back-and-forth
Know when to resolve an issue directly versus escalate to Engineering, Product, or Support, and manage that handoff cleanly

Cross-Functional Communication

Serve as the communication hub between Client, Business Development, Customer Success, and Development teams, ensuring nothing gets lost in translation between technical and commercial priorities
Provide clear, well-organized status updates to internal stakeholders and clients throughout the integration lifecycle
Maintain accurate documentation in Jira, Confluence, and related tools

Qualifications & Skills

Bachelor's degree (or equivalent experience) in a related field
3+ years of experience in technical integration, solutions engineering, or a client-facing technical role
Demonstrated ability to lead client meetings and presentations independently — this is not a support-only or backend role
Working knowledge of REST APIs, JSON, and webhooks; able to read API documentation, interpret payloads, and troubleshoot integration failures independently
Comfortable using tools like Postman (or equivalent) to test and debug API calls
Near-native fluency in both Korean and English, written and verbal; able to confidently lead client presentations and meetings and write professional business emails in either language without support (daily cross-team communication is in English)
Proven customer service or client relationship experience
Comfortable working with high autonomy, shifting priorities, and a significant workload
Strong attention to detail and time management

Nice to Have

Prior experience in the gaming industry, payments, or fintech
Experience with Confluence, Jira, and G Suite
Prior experience at a foreign or international company, or working across time zones with global teams
Genuine interest in games (as a player) and the gaming industry

The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws including the Personal Information Protection Act (PIPA), Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com

Explore more opportunities at: https://xsolla.com/careers