Account Director, Health Systems

Zocdoc · Los Angeles

OtherRemoteposted 6w ago

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across 200+ specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission

Zocdoc's most important asset is our people. As an Account Director, Health Systems, you'll identify, develop, and close new partnerships with some of the nation's largest and most sophisticated health systems. You'll build relationships with executive stakeholders, lead complex enterprise sales cycles, and guide customers from initial engagement through signed agreement while navigating the clinical, operational, financial, legal, procurement, and technical stakeholders involved in every decision.

This is an opportunity to shape how leading health systems connect patients to care while expanding Zocdoc's footprint across the country. Working alongside Product, Marketing, Legal, Finance, Customer Success, and Executive Leadership, you'll influence go-to-market strategy, help solve complex customer challenges, and bring new strategic partnerships to life. If you're energized by building relationships from the ground up, thrive in executive conversations, and enjoy being in the field with customers, you'll have the opportunity to make a significant impact on one of Zocdoc's highest-priority growth initiatives.

You’ll enjoy this role if you...

Love building relationships from the ground up and are energized by opening new doors with prospective clients
Thrive in complex enterprise sales environments where success requires patience, strategy, and persistence
Enjoy engaging executive stakeholders and influencing decisions across clinical, operational, financial, IT, legal, and procurement teams
Are naturally curious and enjoy understanding your clients' biggest challenges before proposing solutions
Excel at partnering cross-functionally to navigate complex deals and deliver exceptional client experiences
Prefer spending time in the field building relationships face-to-face and are excited by regular travel
Are motivated by ambitious revenue goals and take pride in winning strategic, high-impact partnerships

Your day to day is…

Identifying, prospecting, and developing new business opportunities across large health systems
Building strategic relationships with executive stakeholders and establishing yourself as a trusted advisor throughout the sales process
Owning the full enterprise sales cycle—from initial outreach through contract negotiation and signed agreement
Leading complex, multi-threaded sales motions across clinical, operational, financial, IT, legal, procurement, and executive stakeholders
Developing account strategies and territory plans to prioritize high-value opportunities and drive sustainable pipeline growth
Delivering compelling executive presentations and building business cases that demonstrate measurable value for prospective clients
Forecasting pipeline, revenue, and deal progression with a high degree of accuracy
Partnering closely with Product, Marketing, Solutions, Finance, Legal, and Client Success to navigate complex deals and ensure a seamless transition to long-term partnership
Representing Zocdoc at client meetings, industry events, and conferences while traveling up to 75%

You’ll be successful in this role if you have…

7-10+ years of enterprise sales experience, with a proven track record of sourcing, developing, and closing net-new business within large health systems
Demonstrated success navigating complex, multi-stakeholder sales cycles involving executive, clinical, operational, financial, IT, legal, and procurement leaders
A history of consistently meeting or exceeding ambitious revenue targets in a quota-carrying role
Exceptional executive presence with experience building trusted relationships and influencing C-suite decision-makers
Strong account planning, territory strategy, and pipeline management skills
Excellent written, verbal, and presentation skills, with the ability to communicate effectively across technical and executive audiences
Experience partnering cross-functionally with teams including Product, Marketing, Finance, Legal, Solutions, and Client Success to drive successful outcomes
Proficiency with CRM tools (Salesforce preferred), Google Workspace, and AI-powered productivity tools

Benefits

Flexible work environment
Unlimited Vacation
100% paid employee health benefit options (including medical, dental, and vision)
401(k) with employer funded match
Corporate wellness program with Wellhub
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Employee Resource Groups and ZocClubs to promote shared community and belonging
Great Place to Work Certified

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity.

Remote Base Salary Range

$204,850—$260,000 USD

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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