Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across 200+ specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
At Zocdoc, we're on a mission to give power to the patient — and that starts with building a world-class revenue team that can effectively bring that mission to market. As a Revenue Enablement Lead, you'll be the strategic architect behind how every new revenue hire learns, ramps, and reaches full productivity. You'll own the onboarding experience from day one through independent performance for our New Business, Account Management, SMB, and Enterprise teams — designing the programs, playbooks, and measurement frameworks that turn great hires into high-impact sellers. The speed and effectiveness with which our revenue team ramps isn't just an enablement metric — it directly shapes Zocdoc's growth. That's the kind of impact you'll have in this role.
You’ll Enjoy This Role If You Are…
- A systems thinker who gets energized by building programs from the ground up — not just delivering training, but designing the full operating model behind it
- Deeply data-driven and obsessed with measuring what works — you believe every program should have a clear success metric and a continuous improvement loop
- A trusted cross-functional partner — you know how to build credibility with senior leaders and translate business priorities into actionable learning experiences
- Comfortable with ambiguity and energized by figuring out the right answer in a fast-moving, high-growth environment
- Someone who genuinely cares about the people you're enabling — you understand that a great onboarding experience changes the trajectory of someone's career
- Collaborative but opinionated — you bring a clear point of view to the table and know how to align stakeholders around a shared direction
Your Day-to-Day
- Serving as the strategic owner for onboarding programs across the entire Revenue organization — New Business, Account Management, SMB, and Enterprise
- Partnering with Revenue Leadership to define what great onboarding looks like, setting program goals, ramp benchmarks, and governance models
- Architecting role-specific onboarding journeys that guide new hires from day one through to independent productivity
- Building and maintaining comprehensive onboarding playbooks that cover curriculum, learning objectives, certifications, manager responsibilities, and success milestones
- Designing blended learning experiences — instructor-led, self-paced content, practice, coaching, and manager enablement — that drive retention and readiness
- Building reporting frameworks that track both learner outcomes and business outcomes, analyzing data to identify trends and opportunities for improvement
- Recommending and implementing program changes that measurably accelerate ramp, improve readiness, and increase program efficacy
- Acting as the subject matter expert on onboarding strategy, influencing decisions with business data, learner insights, and performance trends
You’ll Be Successful in This Role If You Have…
- A deep commitment and unrelenting desire to build more equitable, inclusive, and diverse workplaces — you view this role as an opportunity to create meaningful, positive change
- 5–8+ years of experience in Revenue Enablement, Sales Enablement, Learning & Development, Revenue Operations, Sales Leadership, or a related field
- Demonstrated experience designing and owning onboarding or capability development programs at scale
- Strong instructional design and adult learning expertise — you know how to structure learning that actually sticks
- Experience partnering with senior cross-functional stakeholders and influencing without direct authority
- A track record of using business performance data to inform program strategy and drive measurable outcomes
- Excellent written and verbal communication skills with strong executive presence
- Strong project management and organizational skills — you can manage multiple programs simultaneously without dropping the ball
- Hands-on experience leveraging generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
- The mentality of an entrepreneur/owner and a strong bias to action
- Experience with Salesforce, Gong, LMS platforms (Articulate), enablement technologies, and learning analytics (preferred)
Benefits
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness programs through Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.
NYC Base Salary Range
$120,700—$150,000 USD
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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